Extended Warranty I purchased isn't showing up on my HP Support Assistant

[SMS94]

I just purchased an extended warranty for my HP Laptop on November 25th, but I just got a notification on my laptop half an hour ago that my warranty has expired. it isn't synching up for some reason, anyone know how to fix this or who I should contact at HP and how? 

[Rainbow23]

Hi @SMS94,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing warranty issues with your HP product wherein the extended warranty date is not displayed.

Please follow the steps from this document to submit a dispute to validate your warranty. 

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SMS94]

Oops, I forgot to include a crucial detail in my initial post, I apologize. When I have tried to do a manual warranty check already, it does never accepts my product  number and sometimes does not accept my serial number either. Maybe this is because my laptop is a refurbished laptop, but I am not sure.

[Rainbow23]

Hi @SMS94,

Thank you for replying to us.

We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

[SMS94]

I replied to your private message on the day I received it, the 3rd and have not yet gotten a reply back. Please get back to me today if you can. This delay and incompetent support is bordering on unacceptable at this point.