Extended warranty not updated

[fatheralice]

Purchased an extended warranty for this brand new laptop at the end of Dec 2019.

The initial 12 month warranty was subsequently updated by HP to reflect the actual purchase date, however I have not had the extended warranty added, despite submitting evidence via a dispute, twice to HP.

When I check my warranty status via https://support.hp.com/us-en/checkwarranty , the serial number of the laptop is not recognised.

I wonder if someone can escalate this to HP for resolution.

[Kumar0307]

Hi @fatheralice

Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[fatheralice]

Thanks Kumar, I have just replied to the PM

[Kumar0307 · Accepted solution]

@fatheralice

Thank you for the information provided. Kindly look for a private message with the next course of action.

Keep me posted for further assistance.

[fatheralice]

all sorted thank you 👍

[Kumar0307]

@fatheralice

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!