Extended warranty question

[StefanSteve]

First: the now one year old HP ENVY - 17m-ce1013dx   works prefect, I am happy with it, no problem.  When the 1 year warranty started to expire a month ago "The HP Support Assistant" started to pester me to extend the warranty which I did. I purchased 2 more years for  $175.29  (with taxes) They sent me an email in which they congratulated and mentioned that the registration by HP would take up to 4 weeks.  To my surprise a few days back the computer informed me that my warranty expired. Also I have received the credit card bill for the amount mentioned above. I called HP where the Agent explained that I need to find my 9 digit registration number for this purchase which I should have gotten. I did not get, see or heard of this registration number. This whole transaction was initiated and carried out from inside the HP Support Assistant. Later I received confirming emails but no registration number. Was I taken for a ride by someone else than HP? On the credit card statement it shows as: HP *HP.COM STORE 888-345-5409 CA.

[Bunky123]

Must be lag in their database across systems.  Not sure, but looks like my experience in updating warranty status is somewhat similar to your experience.  I submitted my proof of purchase last week with no apparent change in status.  Today I called tech support overseas and their system shows my warranty has been updated/corrected to ACTIVE, however, the computer system online at the HP website for both the "manual" warranty check and the virtual assistant warranty check still show that my warranty is still expired according to some default date that they stored in their database, probably from when my laptop was manufactured.

[StefanSteve · Accepted solution]

Thank you Mark for the quick and kind answer. I guess nowdays we all have to be patient. In my case I certainly did not receive an order number or an activation number which I would need if I wanted to dispute my extended warranty case. A couple of weeks until the credit card due day. It is a question of trust. I trust the brand and the notebooks work fine. I take care of them I own three identical notebooks.

Stefan