• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-20-2021 07:44 AM

HP Recommended

I have 2 new HP laptops with no DVD drives. I purchased a HIAWAY external DVD Drive to use disk for software installation. I connect the drive to USB port but it will not execute the auto play or install the program. It shows up on the file explorer at drivve 😧 but if you click it brings up a pop up saying needs to know what to do with storage devices. It will play a music CD so something is working. Help this is ugly I bought Turbo Tax disk to use and cannot install it otherwise too will be my guess.

1 REPLY 1

‎01-20-2021 10:14 AM

HP Recommended

@deaconmark 

Sounds like you have Autoplay set to open File Explorer for external devices.

 

You need to change that to Take no action -- thus when you insert a disk, nothing will happen and you then choose the disk folder and run the setup file from the disk.

 

Here's a thread on how to change the settings:  How to manage AutoPlay settings for USB drives and Memory cards on Windows 10 | Windows Central



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.