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deaconmark
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Message 1 of 2
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Flag Post

External USB drive not working correct

‎01-20-2021 07:44 AM

HP Recommended

I have 2 new HP laptops with no DVD drives. I purchased a HIAWAY external DVD Drive to use disk for software installation. I connect the drive to USB port but it will not execute the auto play or install the program. It shows up on the file explorer at drivve 😧 but if you click it brings up a pop up saying needs to know what to do with storage devices. It will play a music CD so something is working. Help this is ugly I bought Turbo Tax disk to use and cannot install it otherwise too will be my guess.

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WAWood
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Message 2 of 2
Flag Post

‎01-20-2021 10:14 AM

HP Recommended

@deaconmark 

Sounds like you have Autoplay set to open File Explorer for external devices.

 

You need to change that to Take no action -- thus when you insert a disk, nothing will happen and you then choose the disk folder and run the setup file from the disk.

 

Here's a thread on how to change the settings:  How to manage AutoPlay settings for USB drives and Memory cards on Windows 10 | Windows Central



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