cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
deaconmark
New member
2 0 0 0
Message 1 of 2
84
Flag Post

External USB drive not working correct

HP Recommended

I have 2 new HP laptops with no DVD drives. I purchased a HIAWAY external DVD Drive to use disk for software installation. I connect the drive to USB port but it will not execute the auto play or install the program. It shows up on the file explorer at drivve 😧 but if you click it brings up a pop up saying needs to know what to do with storage devices. It will play a music CD so something is working. Help this is ugly I bought Turbo Tax disk to use and cannot install it otherwise too will be my guess.

1 REPLY 1
WAWood
Level 16
Level 16
34,610 27,042 3,123 6,760
Message 2 of 2
Flag Post
HP Recommended

@deaconmark 

Sounds like you have Autoplay set to open File Explorer for external devices.

 

You need to change that to Take no action -- thus when you insert a disk, nothing will happen and you then choose the disk folder and run the setup file from the disk.

 

Here's a thread on how to change the settings:  How to manage AutoPlay settings for USB drives and Memory cards on Windows 10 | Windows Central



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation