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‎12-25-2019 05:50 PM

HP Recommended
Product: 14-dk0002dx
Operating System: Microsoft Windows 10 in S Mode

I just purchased and new laptop and new 2tb Seagate backup plus slim external hardrive and I can not get the laptop to even acknowledge that I connected the hardrive. The light on the hardrive comes on showing that it has power but that is all. I tried both USB ports also.

5 REPLIES 5

‎12-25-2019 10:25 PM

HP Recommended

@Sims_13 

 

Can your machine "see" other attached devices such as a flash drive (USB stick) ?

 

Regards.

BH
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‎12-26-2019 03:14 PM

HP Recommended

Yes, it will recognize any other device. Whether it's a flash drive or a wireless mouse but will no recognize my seagate hardrive.

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‎12-26-2019 03:51 PM

HP Recommended

@Sims_13 

While Win10 SHOULD simply "see" the drive and allow you to use it, what you can try is downloading and installing this backup software from Seagate to see if that makes a difference:  https://www.seagate.com/support/external-hard-drives/portable-hard-drives/backup-plus-mac-usm/seagat...



I am a volunteer and I do not work for, nor represent, HP
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‎12-26-2019 09:58 PM

HP Recommended

Well unfortunately I figured out the issue, new doesnt always mean good. The hardrive itself is defective I took it to work and it wont work on any computer. Thanks for the help everyone.

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‎12-26-2019 10:06 PM

HP Recommended

@Sims_13 

 

Thanks for posting back and let us know why

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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