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HP Recommended
Envy x360 razen 5

Hi all .... is there any update to this Disaster ... 

Its rendered my Laptop useless .. ok for 5 minuts then crashes/freezes then restarts ,, 

Latest Bios update on Hp web site  - was releasted in november .. F17 or now its F03 .A .. 

F19 has disapeared .. 

is there and up dates to this issue .. or a Later bios update ..

9 REPLIES 9
HP Recommended

@mikey63E

 

Welcome to HP forums, I see that you are getting BIOS issue.

  • Provide the notebook model number or the product number?

Reply back with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended
yes thanks for replying .. 
The HP ENVY x360 15-bq150na 15.6" AMD Ryzen 5 2 in 1 ..
p/n - 2ph22ea#abu 
s/n - 8cg7480131  .....
 since installing Bios F19 .. it just keeps crashing .. thinks its graphics fault ..
facebook / youtube and so on crashes instantly .. then restarts .. 
and now Bios update F19 has been removed from Hp website .. 
HP Recommended

@mikey63E

 

Thanks for the reply.

I appreciate your time and effort.

 

F.31 Rev.A this is the latest bios available for his computer:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Welcome to HP forums, I see that you are getting BIOS issue.

  • Provide the notebook model number or the product number?

Reply back with the requested information for more assistance. ------- 

 Hi Again .. 

model number is ----- 15-bq150na 

product number is --- 2ph22ea#abu

thank you .. 

is there any fix or bios update  to repair the F19 bios disaster ... 

thanks again --- mike ..

HP Recommended

@mikey63E

 

Thanks for writing back to us.

 

The only way to fix this is to update the BIOS to F.31.

Click here to download the latest BIOS.

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Hi -- it wont install .. cant even get it to boot from usb flashdrive ...

HP Recommended

 

@mikey63E

 

Thanks for the response.

 

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely

 

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

I meet the same qusstion,my bq101na con't work, 

HP Recommended

Hi ... the help i have received .. has helped untill the next bios update ..

google - Windows upgrade assistant .. make sure you have the latest windows version ...

then download your graphices driver .. remember where you download it to ...

goto - device manager - display adaptors - right clik - properties - driver ..

clik - update driver - have disk - and browes for the driver where you down loaded it .. 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.