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HP Recommended
Microsoft Windows 11

the blue circle shows up off and on. all updates have been done. only when I am playing a game on Facebook the fan starts revving up and game slows, when I get off of game and do other stuff. no fan reving up. did a disk clean up and other stuff. but did not cure the constant problem. Fairly new lap top by 2-3 years. win 11. Seems ever since win 11 have these problems since i upgraded.

1 REPLY 1
HP Recommended

Hello @starlightz

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we wave the magic wand ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

--->>> Send screenshot

 

(3Please report your results

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