Face recognition not working

[jaybeff51]

I am having trouble setting up face recognition sign-in and can only get this image.

Can anyone help please?

[Pallipurath]

Hi @jaybeff51 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are facing issues with the face recognition sign in. I would request you to please follow the steps:

Here are a few troubleshooting steps you can try in the meantime:

Check Camera Privacy Settings

• Go to Settings > Privacy & security > Camera and make sure apps (including Windows Hello) are allowed to use the camera.

Update Drivers

• In Device Manager, right-click your camera under Imaging devices and select Update driver → Search automatically for drivers.
• Also check HP Support Assistant for any pending updates specific to your model.

Reinstall Windows Hello Face Feature

• Go to Settings > Apps > Optional features.
• If face recognisition is missing, click Add a feature, search for it, and reinstall.
• If installation fails, ensure your system is fully updated via Windows Update before retrying.

Run Hardware Troubleshooter

• Open Settings > System > Troubleshoot > Other troubleshooters and run the Camera troubleshooter.

Take care and have an amazing day!