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Face sign-in and pin sign-in not working after Windows update

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HP Envy x360 Convertible 13-ag0xxx
Microsoft Windows 10 (64-bit)

Hi CherylG,

Is it the same solutionnfor Envy as you gave to DaveC2018 in your Post 06-23-2019?


Many thanks.

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HP Support Agent
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@MariaPLC Welcome to HP Community!


I understand that the Face sign-in and pin sign-in not working after Windows update.


Do not worry. I will try to fix the issue,



The following Group Policy setting does not currently allow log-on or sign-on through facial recognition: 

Computer Configuration / Local Policies / Security Options 

Interactive logon: Do not display last user name: Enable 

By default, this Group Policy setting is disabled, however, after update it may not be. 


To resolve this issue, change this setting to  Disabled, or wait for the anniversary update of Windows 10. 


Here's an article from Microsoft with the details you need: Click here 


Please refer to the below link as well to troubleshoot the issue.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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