Failed to Extract Cab - Duplicate

[AndreasKaratzas]

While trying to install the latest HP Support Assistant, (executable: sp138267.exe) I was pinged with a failure message that said "Failed to Extract Cab". This message was displayed while the progress bar for the extraction part of the program was at the very end. I tried to uninstall every HP support software I had on my computer. I then retried to install the HP Support Assistant, but I got the same error message. I then tried to download and install the legacy version (executable: sp114036.exe) and to my surprise it installed successfully. I think that my laptop is qualified for the non-legacy version. Below, you will find my system's details. Finally, I used the default settings in all my attempts (i.e. the recommended extraction/installation path etc.).

Device name omen
Processor Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHz
Installed RAM 16.0 GB (15.8 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Education
Version 21H2
Installed on ‎19-‎Feb-‎22
OS build 19044.1706
Experience Windows Feature Experience Pack 120.2212.4170.0

[Prométhée · Accepted solution]

hi

another user has the same type of problem
But if you have windows 10 or 11, you should be able to use hpsa version 9.xx
legacy is for previous versions

HP Support Assistant

Version 9.13.85.0
Requires Windows 10 RS4 or higher

[edit]

here

https://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/HP-HP-Support-Assistant-won-t-in...