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‎10-18-2021 11:57 AM

HP Recommended
Product: HP Pavilion Notebook 15-au116TX
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I tried to install the sp135667  but I can't because it is written "failed to extract cab".

Category:
3 people had the same question
3 REPLIES 3

‎10-21-2021 07:50 AM - edited ‎10-21-2021 09:18 AM

HP Recommended

@Prakash8275

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that you are unable to install a softpaq, to provide an accurate resolution, I need a few more details:

  • What is the name of the Softpaq your installing? 
  • Are you downloading and installing the Softpaq from the HP software driver page?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎10-22-2021 05:47 PM

HP Recommended

i have same issue, i could not install HPsupport assistant, as after download the file from HP website had problem at final step and had this message pop out "failed to extract cab" 

 

note:

file name: sp135667.exe 

 

could help me on this issue 

 

thanks

Was this reply helpful? Yes No

‎10-23-2021 08:19 AM

HP Recommended

@HAF-Lab

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that you are unable to install a softpaq, to provide an accurate resolution, I need a few more details:

  • What is the name of the Softpaq your installing? 
  • Are you downloading and installing the Softpaq from the HP software driver page?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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