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HP Recommended
HP Pavilion Notebook 15-au116TX
Microsoft Windows 10 (64-bit)

Hello,

I tried to install the sp135667  but I can't because it is written "failed to extract cab".

3 REPLIES 3
HP Recommended

@Prakash8275

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that you are unable to install a softpaq, to provide an accurate resolution, I need a few more details:

  • What is the name of the Softpaq your installing? 
  • Are you downloading and installing the Softpaq from the HP software driver page?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

HP Recommended

i have same issue, i could not install HPsupport assistant, as after download the file from HP website had problem at final step and had this message pop out "failed to extract cab" 

 

note:

file name: sp135667.exe 

 

could help me on this issue 

 

thanks

HP Recommended

@HAF-Lab

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that you are unable to install a softpaq, to provide an accurate resolution, I need a few more details:

  • What is the name of the Softpaq your installing? 
  • Are you downloading and installing the Softpaq from the HP software driver page?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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