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‎03-20-2020 05:14 AM

HP Recommended
Product: HP Device Manager 5.0.3610.35437
Operating System: Microsoft Windows Server 2016

Hi,

 

First of all, I have read this one. 

 

We are using HPDM for a few months and recently we started seeing errors when trying to save a template. In the previous mentioned post the advice is given to use the "save as" button. But that doesn't work for us. If I use the "Save as" button I also run into the error the it couldn't merge the payload.

 

It doesn't give me any other error detail besides it failed to merge. So I have no clue what is causing this. Does anyone know why this happens and what I can do about it. It's a very annoying error, as you will only receive this error while trying to save the changes.

 

Greetz,

 

Robert

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-24-2020 02:58 AM

HP Recommended

Hi Robert,

The "Save as" workaround has a prerequisite.  That the integrity of payload wasn't broken from an earlier attempt of the "OK" button.  To verify this, please try to export the template with payload and import the zip file again.  If you receive a warning/error on "missing payload" when importing, then you have to start from a new template.

I am an HPI Employee.
My opinions are my own and do not express those of HPI.
**Light the thumb up if you like my post**

View solution in original post

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2 REPLIES 2

‎03-24-2020 02:58 AM

HP Recommended

Hi Robert,

The "Save as" workaround has a prerequisite.  That the integrity of payload wasn't broken from an earlier attempt of the "OK" button.  To verify this, please try to export the template with payload and import the zip file again.  If you receive a warning/error on "missing payload" when importing, then you have to start from a new template.

I am an HPI Employee.
My opinions are my own and do not express those of HPI.
**Light the thumb up if you like my post**
Was this reply helpful? Yes No

‎03-25-2020 02:37 AM

HP Recommended

I tried to reproduce the problem, but I already deleted all the templates that gave me an error. So I'm not able to reproduce the problem at the moment.  Nevertheless the proposed solution sounds fair to me. I will accept this as a solution.

 

Thanks for taking the time to respond.

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