• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-30-2022 09:00 AM - edited ‎08-31-2022 08:57 AM

HP Recommended
Product: HP t640 Thin Client (5RL91AV)
Operating System: Microsoft Windows Server 2019

Currently on v5.0.8 and still having this issue.  The workaround to use 'save as' fails as much as using 'ok'.  When it fails the supposed offending content is also deleted/corrupted and must recreate/import the source package or template.  This is infuriating!  I don't understand why this hasn't been addressed since 2020 (https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Failed-to-merge-payload-in-HPDM...), which wasn't really resolved.  I know an update to 5.0.9 is available, but nothing in the release notes say this issue is addressed.

 

My current server was built from scratch with a clean database after this issue was on the old installation.  The repository is on a data drive and not the system drive.

 

Please give me a solution that works all the time.

 

UPDATE:  Updated server to 5.0.9 and deleted all tasks.  Initially worked while recreating tasks.  Began to fail after 'save as' when modifying tasks.  Some of the tasks were imported from backup export before updating server.  Do these need to be recreated with the updated templates as well?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.