Failed update

[Jentak]

I have to updated Windows 10, then when every installing that update is stuck at 30% instaling then my laptop is turned off. When I’m turning on my laptop there is “Undoing changes made to your computer”

There is no block update on windows 10, what shoul I do?

[praveen196]

@Jentak Welcome to HP Community!

I understand that you are unable to update the windows update.

Do not worry. I will try to fix the issue.

Please perform the hard reset and then try to download and update the windows update.

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

The Win10 Upgrade is know to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo...

This means that RESET no longer works on your laptop due to your doing the Win10 Upgrade.

Since you did not actually COMPLETE the upgrade, there is an off chance that the HP Recovery Manager will still work, but that is unlikely.  You can try pressing F11 while rebooting to see if you can get into it.

If that does not work, then you insert your USB stick, reboot the PC.  It should read the USB stick automatically and launch the HP Recovery Manager.  

Keep us posted,

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