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khondoke
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Message 1 of 14
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Fatal error in HP Connection Manager

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HP ProBook 450 G3 Notebook PC
Microsoft Windows 7 (64-bit)

Hello, I just have bought this laptop and having this error message from very first time, everytime I turn ON the computer. ANy help / suggestion to solve the issue? Thank you.

 

ERROR.jpg

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DavidPK
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Message 2 of 14
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Hi,

 

Try the following.

 

Open windows Control Panel, open Programs and Features, right click the entry for HP Connection Manager and select Uninstall - when this has completed, restart the notebook.

 

When windows has reloaded, Install the .net framework 3.5 sp1 on the following link.

 

https://www.microsoft.com/en-us/download/details.aspx?id=25150

 

When done, restart the notebook.

 

Then install HP Software Framework on the link below.

 

http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55271.exe

 

When done, restart the notebook.

 

Download and reinstall HP Connection Manager from the link below.

 

http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54945.exe

 

Again, when this has completed, restart the notebook.

 

Regards,

 

DP-K

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SiDcz
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Message 3 of 14
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Hello,
same problem here 🙂 HP Elitebook 820 G3

problem is somewhere between wifi and .NET 4.6.2

I get same message, so i tried to poweroff devices in BIOS (BT, WIFI, LTE, LAN) and watch the behavior of HP Connection Manager, when wifi is OFF it is OK.

It works  also if you have .NET 4.5 (or lower) and wifi ON. Problem starts after windows update .NET 4.6.2.
i will make few more tests and driver instalations and let you guys know. I will also provide devices models, IDs and driver versions.

Mick12124
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Message 4 of 14
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I have the same issue after installing .NET Framework 4.6.1, which is required for other software on my laptop. It was working fine with .NET Framework 4.5.2.

HP - Any help here?

 

On Windows 7 SP1 Enterprise 64-bit, EliteBook 820 G3 & 850 G3

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MBarbenoire
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Message 5 of 14
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Just uninstall HP Connection Manager and leave it uninstalled it is not a required installation. Laptop will work fine without it.

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SiDcz
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Message 6 of 14
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Yeah, or switch wifi off in bios, laptop will work fine 😄

lets asume i use HPconnection Manager because i need one software for users, where they can manage wifi and LTE/modem connection.

Only way for me was to deny windows upddates 😕 i have tested many versions of drivers etc.

no metter which version of HP framefork  and HP Connection Manager you have, when you update .NET, it stops working.
Even when you have fabric instalation Win7, update .NET and after it install HPCM, it doesnt work.

Is there any App, which can manage HP modem, with LTE/3G internet?

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MBarbenoire
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I am not aware of an app which can manage HP Modem but someone else who stumbles here might.  I would add that I did pretty much follow the previous reccomendation and it did work for me.  

 

1. uninstalled all Netframework 4.6 

2. uninstalled hp connection manager

3. Installed netframework manager from HP

4. Used Softpaq hp feature to download and installed current version of connection manager

5 . Ran System updates for the new netframe work

 

Working.. this was on a HP SB430 with 128 gig SSD and 8 gigs of Ram running Windows 7 Professional

fredvau
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Message 8 of 14
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I have been getting this error since day one on my new HP470G3 notebook. Had it for one week. Tried all the above suggestions without success. Each time I made a restore point, so back where I started.

When I follow all the previous suggestions, my HP connection manager is gone and then my wireless connection and Bluetooth will not turn on. There seems to be no compatible download available,

After restoring from restore point the "corrupted" connection manager will show the screen again and shows that wireless connection and bluetooth are turned off. I can turn both back on but after a restart I keep getting the fatal error message. None of the various downloads for Connection Manager work with message "this version is not compatible with your system". I am using Windows 7 Professional 64bits that came installed on the notebook.

Looks that I just may have to put up with that fatal error message unless someone has a suggestion that may work?

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AC9
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Message 9 of 14
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@DavidPK & MBarbenoire :

Thanks, this helped, but the connection manager would not install ("not supported on this system" LOL).

However, the Softpaq offered Intel Wifi and Bluetooth drivers (along with a whole bunch of other up-to-date drivers).

So now wifi works (I didn't check BT yet).

System is HP Elitebook 840 G3, Win 7 pro.

Tayriel
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Message 10 of 14
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It worked perfectly, thank you very much! 

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