Fault, fixed under warranty less than six months ago has come back, but warranty expired?

[grumpyspectre]

H E L P !!!

Hello. My Spectre x360 suddenly wouldn't turn on in April this year. Luckily the machine was under warranty so it was fixed (very quickly). The exact same fault has now repeated, my laptop has turned into an attractive paperweight, but the warranty expired a few weeks ago.

I don't think the machine has been manufactured 'fit for purpose', but it is IMPOSSIBLE to get hold of HP in the UK. Can anyone provide a working contact number, or email address which is read by a human?

Failing that, does any know the contact details of any of HP's UK authorised repair centres (and I'll pay myself to get it fixed again and then issue in the County Court to recover).

I can't work without a functioning laptop so all help gratefully received.

Thank you in anticipation.

[Sneha_01]

Hi @grumpyspectre ,

Welcome to HP Support Community.

I'm really sorry to hear about the troubles you've been experiencing with your  Hp unit. It sounds incredibly frustrating to deal with these persistent issues, especially after expecting a resolution. No one should have to go through this kind of hassle.

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

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In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Take care and have a good day.

Rachel571

HP Support