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Message 1 of 4
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Finger Print Reader and Software

HP Recommended
HP ENVY TouchSmart 15-j101ni Notebook PCavilion 6530
Microsoft Windows 10 (64-bit)

Good Day

 

In 2019 I upgraded to Windows 10 (64-bit) and after upgrading, the fingerprint reader software was updated and working fine.  Recently, I noticed that my fingerprint reader was not working so I went online to look for a solution but could not find any so I proceeded to uninstall the software. 

 

I removed the Biometric Device (Validity Sensors) in 'Device Manager' and got the latest driver on the HP Support website.   I found an old version of HP SimplePass Identity Protection Software, (VERSION: 6.0.100.272 REV: A) that installed and worked but cannot be updated to the latest version, so I uninstalled that as well.

 

It seems that the driver is working fine but the problem is that I have no software installed now that will enable me to access websites with security i.e: banking websites.

 

I think the original program was "Omnipass" but I cannot install that on my Notebook.

Are there any suggestions on solving this issue?

 

 

 

 

 

3 REPLIES 3
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HP Support Agent
HP Support Agent
19,115 19,074 828 882
Message 2 of 4
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HP Recommended

@Frank_Tank

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly,  download the most current version of HP SimplePass software please visit HP SimplePass Identity Protection Software

Next you must set up HP SimplePass before you can register any website accounts. Follow these steps to register a website account:

  1. Open a web browser and navigate to a website where you have a password-protected account.

  2. Log on with your username and password for the website account.

    Sample secure login

    An HP SimplePass screen displays.

  3. Select an option for saving the website account information in HP SimplePass.

    • To save the website and log on information for this website account in HP SimplePass, click Yes.

      Remember this password

      HP SimplePass displays the Remember this password? prompt each time you log on to a website account that is not registered in HP SimplePass.

    • To have HP SimplePass register this account, as well as automatically register your other website accounts:

      1. Click More options.

        More options

      2. Click Remember all sites.

        More Options

        HP SimplePass registers each website account automatically, the next time you log on to a website account.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Message 3 of 4
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HP Recommended

@Echo_lake

 

Thanks for your feedback.  I downloaded the latest version as advised, but the installation is unable to finish.  Please refer to the snips below that I received.  The installation seems to be having an issue with "OPSetupDll.dll"

 

Any further guidance would be appreciated, thanks!

 

 

Frank_Tank_0-1601539712511.png

Frank_Tank_1-1601539766943.png

Frank_Tank_2-1601539831184.png

Frank_Tank_3-1601539869178.png

Frank_Tank_4-1601539906993.png

 

 

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HP Support Agent
HP Support Agent
19,115 19,074 828 882
Message 4 of 4
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HP Recommended

@Frank_Tank

Thank you for posting back. 

 

Since you have already tried most of the troubleshooting steps to resolve the issue,
I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

 

Hope this helps! Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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