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‎08-15-2020 09:16 AM

HP Recommended
Product: HP ENVY x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

The Fingerprint scanner software on my HP Envy 360 stopped working. It worked when I first set it up and stopped after a reset about 2 weeks later.

 

I followed the steps on the original windows forum, going to System32\WinBioDatabase and deleting the files in the folder.  However, when I tried to delete it, I was not able to because the files are shown as being 'In Use and Open in Windows Biometric Service'

 

Help!

2 people had the same question
2 REPLIES 2

‎08-15-2020 09:18 AM

HP Recommended

This is the link to the original forum I used:

https://support.hp.com/us-en/document/c04781198

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‎08-18-2020 07:14 PM

HP Recommended

@amoyer487

 

Welcome to the HP support community.

 

Follow the below steps: 

  • Update the BIOS 

  • Enable biometric support 

  • Check for Windows support 

  • Clean the fingerprint reader 

  • Update the device driver 

  • Update the fingerprint reader software 

  • Find new device drivers if you changed operating systems 

You can refer this HP document for more assistance:- Click here 

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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