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‎01-16-2019 05:39 PM

HP Recommended
Product: Probook 6560b
Operating System: Microsoft Windows 7 (64-bit)

I am trying to use the fingerprint lock for my laptop and downloaded the fingerprint driver, now I dowloaded the security manager too and tried to install it but it says software is not supported on this system, anyone knows how to get past this? thanks

 

Screenshot_1.png

1 REPLY 1

‎01-16-2019 06:43 PM

HP Recommended

Hi:

 

I am surprised by that message.

 

The ProtectTools security manager software is supported on that model series.

 

Unfortunately, I don't know what to do about it.

 

The only suggestion I can offer would be to try the newer HP Client Security Manager software, which superceded the HP ProtectTools software.

 

It will also allow you to enroll your fingerprint if you can install this software without getting that error.

 

HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins and should be installed before other Client Security modules. This package is provided for supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63509.exe

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