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‎09-19-2021 12:02 AM

HP Recommended
Product: ProBook 6460b
Operating System: Microsoft Windows 10 (64-bit)

Fingerprint and face recognition Windows Hello does not work!!!
Good afternoon!The fingerprint does not work on windows 10, although it is installed on exactly the same computer and everything works!please tell me what is wrong.writes I can't find a fingerprint scanner compatible with the Windows Hello function

Category:
3 REPLIES 3

‎09-19-2021 12:18 AM

HP Recommended

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‎09-19-2021 03:11 PM

HP Recommended

@DanilaShef 

 

Does your machine have hardware for Hello ? Your machine is 9-10 years old. Hello options did not available at that time.

 

Regards.

BH
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‎09-19-2021 09:25 PM

HP Recommended

hi! a friend has exactly the same computer and everything works! apparently, I installed the drivers poorly for myself. I wanted to find out from the professionals which driver to change , but apparently there are no professionals in hp.

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