Fingerprint not setting up

[Catherine_25]

I tried to set up finger print on my elitebook 730 g5 but it isn’t working, does it support the windows hello fingerprint?

[sharun_comet]

Hello Catherine_25,

Thanks for reaching out.

First, please check if the PC is shipped with a fingerprint reader, because it is optional.

On Windows search, type 'Device Manager' and expand Biometric Devices and check if you can find it.

If yes, try to right click on it and select uninstall device and restart the PC and check.

If the issue persists, please update the BIOS and fingerprint driver from HP Support website:

HP Support page: 

https://support.hp.com/in-en/drivers/laptops

Regards,

Sharun