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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Fingerprint scanner issue
Create an account on the HP Community to personalize your profile and ask a question
05-03-2020 04:26 PM
HI,
Windows Hello for my fingerprint scanner all of a sudden stopped working (it says it's unavailable). My fingerprint scanner was working yesterday but it stopped working today. Can anyone help?
Thanks
Solved! Go to Solution.
Accepted Solutions
05-06-2020 11:22 AM
@RavenM1122, Welcome to HP Support Community!
Let's try to re-configure the fingerprint reader. Please refer to "Setting up a fingerprint reader" from this link.
Also, try updating the computer -
Step 1 Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 HP Support Assistant Updates -
1) In the search box, type and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
05-06-2020 11:22 AM
@RavenM1122, Welcome to HP Support Community!
Let's try to re-configure the fingerprint reader. Please refer to "Setting up a fingerprint reader" from this link.
Also, try updating the computer -
Step 1 Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 HP Support Assistant Updates -
1) In the search box, type and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
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