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‎03-16-2022 10:34 PM

HP Recommended
Product: HP Spectre x360 Laptop - 15-eb0043dx
Operating System: Microsoft Windows 11

I have recently updated to windows 11.  Now my finger scanner doesn't work.  Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint.  How can I fix this issue so I can log into my computer with this function restored without going back to windows 10

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19 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-17-2022 07:12 AM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to update the fingerprint scanner driver to the latest version HP has for W11 from your notebook's support page.

 

Synaptics Secure Pad Integrated Fingerprint Sensor Driver

 

6.0.60.1111     Mar 4, 2022

 

https://ftp.hp.com/pub/softpaq/sp138501-139000/sp138587.exe 

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎03-17-2022 07:12 AM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to update the fingerprint scanner driver to the latest version HP has for W11 from your notebook's support page.

 

Synaptics Secure Pad Integrated Fingerprint Sensor Driver

 

6.0.60.1111     Mar 4, 2022

 

https://ftp.hp.com/pub/softpaq/sp138501-139000/sp138587.exe 

1 person found this reply helpful
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‎03-17-2022 09:17 PM

HP Recommended

Thank You.  Tested after install. Works again. 🙂

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‎03-18-2022 06:48 AM

HP Recommended

You're very welcome.

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