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Locked

‎10-15-2021 03:24 PM

HP Recommended
Product: ZBOOK
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have had this issue for a little while now, just been living with it. anyway today is the day! So on start up like normal, power on button..... I get the option to use the fingurescanner as a password to unlock my screen. It did work fine! and now it doesnt let me use it, just get the sound of the scan but nothing happens. 

 

I have tried updating the fingurescanner and my prints a few times. the scanner does work as it allows me to use it for other passwords on the system just not for the main password / so weird, driving me nuts, if anyone has any suggestions I would be so happy!!

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