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HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ee1000 (2E2K9AV)
Microsoft Windows 11

Hello my hp envy x360 model has a fingerprint scanner next to the alt key but it isn't being detected by windows hello or other websites. error.png

 

Here are some of the things I've tried:

  1. Hard resetting my laptop. Installed windows 11 through the internet. Cleaned the disk.
  2. After that Downloaded all windows updates including optional ones
  3. I Used hp support assistant app for some updates
  4. Went to hp's website to download the provided drivers https://support.hp.com/us-en/drivers/selfservice/hp-envy-x360-15.6-inch-2-in-1-laptop-pc-15-ee1000/3...                I installed all of them and the fingerprint driver by running the .exe but the ELAN fingerprint sensor wouldn't show up in device manager from what I can see, and none are in hidden devices and there are no biometrics folder. So I don't know if the fingerprint driver has another name in device manager or if I'm maybe installing the wrong model.     

 

I don't have the option to rollback to windows 10 in windows recovery. 

My model has the Ryzen 5500u processor with AMD graphics.

I'd like to know if anyone is experiencing similar difficulties now, and/or if anyone has some potential solutions. 

3 REPLIES 3
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Update Part 1: after fiddling around some time in device manager I pressed view and clicked  drivers by type and now biometric devices popped up. bio.png

There are three, probably because I downloaded multiple versions trying to fix this

 

There's gonna be a part two because the images keep overlapping when i insert a second picture

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Part 2: install.png

The problem is when I click install nothing happens, and when I return to view by devices by type and not drivers by type, it disappears.

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Press Windows + I to launch the Settings app, and click on Update & Security from the options listed here. Next, click on Check for updates on the right. If an update is listed after the scan, click on the Download & install button.

 

Regards,
John harper

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