Fingerprint sensor stopped working on HP Envy

[AreDeeVee]

I have an HP ENVY x360 2in1 laptop.  I use the fingerprint sensor instead of the pin to enter usernames and passwords from Google Password.  Yesterday, out of the blue, it stopped working.  I can click on 'other options' and enter a pin, but prefer the fingerprint.  Any ideas on how to get this running again?

1. I went to devices and it said everything was running find

2. I went to services (Local) and restarted and it says it is running.

But no response when I try to use it.

[Hawks_Eye]

Hi @AreDeeVee 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining everything so clearly—it’s genuinely frustrating when something that worked seamlessly just stops responding. 

Let’s walk through a few steps to help revive that fingerprint sensor and get you back to logging in with a touch. 🖐️💻

 

🔄 Step 1: Reset Fingerprint Recognition

Sometimes the stored fingerprint data gets corrupted:

1. Go to Settings > Accounts > Sign-in options.
2. Under Fingerprint recognition (Windows Hello), click Remove.
3. Restart your laptop.
4. Go back and click Set up to re-register your fingerprint.

 

🧰 Step 2: Reinstall the Fingerprint Driver

Even if Device Manager says it’s fine, a fresh install can help:

1. Press Windows + X and select Device Manager.
2. Expand Biometric Devices or Human Interface Devices.
3. Right-click the fingerprint sensor and choose Uninstall device.
4. Restart your laptop—Windows should reinstall the driver automatically.

If it doesn’t, you can manually install the latest driver from the HP ENVY x360 14-es0000 Drivers Page.

 

🧠 Step 3: Check Windows Hello Settings

Make sure Windows Hello is still enabled:

• Go to Settings > Accounts > Sign-in options.
• Confirm that Windows Hello Fingerprint is listed and active.
• If it’s missing, it may indicate a driver or compatibility issue.

🧼 Step 4: Clean the Sensor

It sounds simple, but a smudge or dust can interfere:

• Gently wipe the sensor with a dry microfiber cloth.
• Avoid using liquids or harsh cleaners.

🧪 Step 5: Run Hardware Diagnostics

To rule out hardware failure:

• Download HP PC Hardware Diagnostics for Windows.
• Run the Component Test > Fingerprint Reader Test.

Let me know how it goes—whether the sensor springs back to life or still plays hard to get. We’ll keep at it until it’s sorted! 💪😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye