Fingerprint sensor

[Ose101]

Doesn't my system support thr fingerprint sensor? I don't understand why I have the sensor but it doesn't work.

[ub6424]

Hello @Ose101 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we touch the <fingerprint sensor> ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Biometric Devices>

- Expand <Cameras>

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

--->>> Send screenshot

(3) Please report your results

[Ose101]

System information

[Ose101]

Device Manager

[ub6424]

Hello @Ose101 

Thanks for reporting.

(1) The HP ProBook 430 G5 Notebook PC Product Specifications confirms:

Specification

Description

Client security software

Microsoft Defender (opt in and Internet connection required) NOTE:  Microsoft Defender Opt in and Internet connection is required for updates. HP Client Security Suite Gen3 (Intel or AMD 7th or 8th Generation processors required) HP Password Manager NOTE:  Requires Internet Explorer or Chrome or Firefox. Some websites and applications may not be supported. User might need to enable or allow the add-on or extension in the Internet browser. Requires Internet Explorer or Chrome or Firefox. Some websites and applications may not be supported. User might need to enable or allow the add-on or extension in the Internet browser. HP Security Manager (including Credential Manager and Password Manager) HP DriveLock HP Fingerprint Sensor Absolute Persistence Module1 Power On Authentication

(2) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(3) Download and install BIOS Update

HP Firmware Pack (Q85)

01.21.01 Rev.A

12.6 MB

Aug 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(4) Reboot

(5) Let BIOS be installed until it's completely done !

(6) Download and install / update

HP Battery Health Manager BIOS Setting Update

1.0.2.1 Rev.A

0.5 MB

Nov 20, 2020

Download

Synaptics (Validity) Fingerprint Sensor Driver

4.5.701.0 Rev.A

6.8 MB

May 10, 2019

Download

Intel Management Engine Driver

2205.15.0.2623 Rev.W

272.4 MB

Apr 18, 2022

Download

(7) Restart Windows

(8) Test your notebook and fingerprint using Windows Hello setup

(9) Please report your results

[Ose101]

Nothing has changed so far

[Ose101]

Well so far nothing has changed.

[ub6424]

Hello @Ose101 

(1) Enter BIOS

How to open the BIOS on your HP computer | @HPSupport

BIOS > Security and check [x] Fingerprint reset

- Save BIOS settings and exit

(2) Test again

(3) Please report your results

[Ose101]

Thanks for your response thus far @ub6424

I didn't find a 'fingerprint reset' so I did a security reset.

[ub6424]

Hello @Ose101 

Do you have valid HP warranty ?

Check status:

HP support

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status