• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-31-2023 04:01 AM

HP Recommended
Product: Z Firefly
Operating System: Microsoft Windows 11

I have a HP Z Firefly that does turn on, but i'm only getting a black screen, the fan spinning at max, and the keyboard showing a solid orange light for the mute speaker (F5), mute microphone (F8) and solid white light for the power button.

 

I have tried attaching a second monitor to see if anything is popping up, no luck.

 

Holding the power button and trying on again, but it returns to the same state.

 

Taking the battery out and turning on.

 

Disconnecting the CMOS battery, waiting, reattaching and turning on.

 

Any other options?

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.