Folder context menus are disappearing so fast

[Kallada1978]

Hi,

yesterday I got my HPenvy.

Now seems some issue with its touch pad, I'm seeing a few but the primay issue which I'm facing is with its touch pad.

Say for example while using the touch pad to navigate windows explorer context menus menu disappears by itself (say I'll be able to create a new folder after 10-15 attempts some times). But I never created one in my first attempt.  But if I use may arrowkeys to navigate through the context menu I dont have the issue described above.

And some times some keys are not responding (still trying to find a pattern for the issue).

Is this a known issue or will I be forced to return the product though I like it verymuch (over all).

Kallada1978

[Tardis40 · Accepted solution]

Hi @Kallada1978,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with navigating menus with the touchpad. I will be glad to help you.

Please look at the following documents. It explainds how to us the touch pad and how to change the setting.

Using the TouchPad or ClickPad (Windows 10)

You may wish to download and install the lastest Synaptics TouchPad Driver from Driver-keyboard, mouse, and input devices.

If one of the solutions I have offered resolves the issue please be sure to click the Accept as Solution button below to identify your post as solved. If the issue persists, I hope to hear back from you with the results of the troubleshooting you performed as outlined in the document.

[Kallada1978]

Hi I used the online chat option to contact hp support team to resolve the issue. 

They re-installed the drivers as you suggested,

Now the problem seems resolved, thanks for the support.