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04-25-2021 08:33 AM
Hello,
I recently purchased a HP laptop which offered a free 12m subscription to Microsoft Office. When setting up, I accidentally logged into an existing Office account which had an expired subscription.
I now seem to be unable to access the free subscription, it's just asking me to purchase an extension? Please can someone help.
Thank you
1 REPLY 1
04-25-2021 09:21 AM
Sorry, but NO. This is purely a Microsoft issue as they manage the subscriptions and licenses and we can do nothing about those. You would have to contact Microsoft to get this straightened out.
I am a volunteer and I do not work for, nor represent, HP
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