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franky1231
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Message 1 of 2
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Free Microsoft Office Subscription

HP Recommended

Hello,

 

I recently purchased a HP laptop which offered a free 12m subscription to Microsoft Office. When setting up, I accidentally logged into an existing Office account which had an expired subscription.

 

I now seem to be unable to access the free subscription, it's just asking me to purchase an extension? Please can someone help.

 

Thank you

1 REPLY 1
WAWood
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Message 2 of 2
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HP Recommended

@franky1231 

Sorry, but NO.  This is purely a Microsoft issue as they manage the subscriptions and licenses and we can do nothing about those.  You would have to contact Microsoft to get this straightened out.



I am a volunteer and I do not work for, nor represent, HP
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