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‎09-13-2016 08:11 AM

HP Recommended
Product: HP ENVY x360 convertible 15-w0
Operating System: Microsoft Windows 8.1 (64-bit)

Hi,

I bought a HP ENVY x360 convertible 15-w008ne in June 2016. it had windows 8 and now its updated to 8.1. at the time of purchase i was told that I can upgrade to windows 10. Just yesteday i opend up my new laptop and went online as instructed to web address www.hp.com/go/windows 10upgrade, and when on the page I am unable to find any instructions for the free upgrade in HP or Microsoft given links.

 

please advise

 

kind regards

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-13-2016 08:22 AM

HP Recommended

 

Hi,

 

Unfortunately the time to upgrade to Windows 10 for free expired on July 29, 2016, now have to pay the license.

View solution in original post

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6 REPLIES 6

‎09-13-2016 08:22 AM

HP Recommended

 

Hi,

 

Unfortunately the time to upgrade to Windows 10 for free expired on July 29, 2016, now have to pay the license.

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‎09-13-2016 08:39 AM

HP Recommended

Thanks Carlos,

 

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‎09-13-2016 08:47 AM

HP Recommended

Hi again,

 

what's the best way to upgrade from windows 8.1 to 10.

 

any advise

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‎09-13-2016 09:27 AM

HP Recommended

 

I will give my opinion, the first thing I would do is create a system image of the current installation of Windows 8.1, put her on an external hard drive:

 

HP PCs - Creating and Using a System Image

 

You could upgrade to Windows 10 even without a license, no problem with that, just have some minor limitations especially in customizing, start screen, locking etc.

 

The best way to do this is with Windows media creation tool:

 

http://www.windowscentral.com/use-media-creation-tool-update-windows10

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‎09-13-2016 10:27 AM

HP Recommended

thanks for your advise Carlos.

 

will try this and will get back on a later date.

 

kind regards

 

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‎09-13-2016 11:02 AM

HP Recommended

 

You're welcome :generic:

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