cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 3 0 2
Message 1 of 7
306
Flag Post

Solved!

Free upgrde to Windows 10 for new HP ENVY

HP Recommended
HP ENVY x360 convertible 15-w0
Microsoft Windows 8.1 (64-bit)

Hi,

I bought a HP ENVY x360 convertible 15-w008ne in June 2016. it had windows 8 and now its updated to 8.1. at the time of purchase i was told that I can upgrade to windows 10. Just yesteday i opend up my new laptop and went online as instructed to web address www.hp.com/go/windows 10upgrade, and when on the page I am unable to find any instructions for the free upgrade in HP or Microsoft given links.

 

please advise

 

kind regards

 

6 REPLIES 6
Highlighted
Level 6
308 307 65 108
Message 2 of 7
Flag Post
HP Recommended

 

Hi,

 

Unfortunately the time to upgrade to Windows 10 for free expired on July 29, 2016, now have to pay the license.

0 Kudos
Highlighted
Author
New member
4 3 0 2
Message 3 of 7
Flag Post
HP Recommended

Thanks Carlos,

 

0 Kudos
Highlighted
Author
New member
4 3 0 2
Message 4 of 7
Flag Post
HP Recommended

Hi again,

 

what's the best way to upgrade from windows 8.1 to 10.

 

any advise

Highlighted
Level 6
308 307 65 108
Message 5 of 7
Flag Post
HP Recommended

 

I will give my opinion, the first thing I would do is create a system image of the current installation of Windows 8.1, put her on an external hard drive:

 

HP PCs - Creating and Using a System Image

 

You could upgrade to Windows 10 even without a license, no problem with that, just have some minor limitations especially in customizing, start screen, locking etc.

 

The best way to do this is with Windows media creation tool:

 

http://www.windowscentral.com/use-media-creation-tool-update-windows10

0 Kudos
Highlighted
Author
New member
4 3 0 2
Message 6 of 7
Flag Post
HP Recommended

thanks for your advise Carlos.

 

will try this and will get back on a later date.

 

kind regards

 

Highlighted
Level 6
308 307 65 108
Message 7 of 7
Flag Post
HP Recommended

 

You're welcome :generic:

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation