Freezing problem comes back

[Chrise86]

Hey guys, hope you are well.

About 4 days ago I contacted you guys about a freezing problem I was experiencing on my laptop each time I video called or used my webcam. I was advised to installed a Bios Update on my device, which I did, and the problem seemed to be gone, then yesterday, I video called and the problem seems to have come back. Do you have anything else I can try

Many Thanks

Chris Engels

[ub6424]

Hello @Chrise86 

I remember you...

Repeat:

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Video-calls-freezing-laptop/m-p/84407...

When you have done everything again, please get back to us. We still need to do a rework so that the problem does not occur again.

[Chrise86]

Hey guys

All the things you gave me to install seem to have worked.

Thank you so very much

[ub6424]

Hello @Chrise86 

<Windows Update> also updates your device drivers. That is the reason why it does not work after some time.

You can

(1) exclude a specific device from Windows driver updates or

(2) turn off driver updates for all devices.

I would recommend (2).

Please follow these instructions:

https://www.itechtics.com/disable-specific-driver-update/

See section <Prevent Automatic Driver Update in Windows> Using Group Policy

Please report your results

[Chrise86]

Thank you so much bud.

I always thought that windows update updates drivers too, Dont know why mine doesn't. Will check settings

Once again, thank you so much for your help. Your help services are out of this world

[ub6424]

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@Chrise86 wrote:

Thank you so much bud.

I always thought that windows update updates drivers too, Dont know why mine doesn't. Will check settings

Once again, thank you so much for your help. Your help services are out of this world

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You're welcome

Check if settings and performance remain the same. Then come back after a certain time to mark the case as solved. Agree ?

Kind regards