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HeyJon
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Function (fn) keys stopped working

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Folio 9470m
Microsoft Windows 10 (64-bit)

After an update on my laptop with windows 10, my fn control keys stopped working (again...). I've had some luck restoring it before but this time I can't seem to figure out what I'm suppose to do. There's no update for my particular model (folio 9470m).


I've also looked around in the BIOS to see if there are anyting to do, but nope.

 

Has anyone some sort of a clue how to fix this?

 

Kind regards
/Jonathan

HeyJon
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Kumar0307
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@HeyJon, Welcome to the HP Support Community!

 

Kindly follow the steps mentioned in this document to resolve this issue - How to Lock or Unlock the Fn (Function) Key

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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HeyJon
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Doesn't seem to be the same bios setup in the manual as on my laptop. 

There is nothing about function keys in my bios menu. 

HeyJon
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Riddle_Decipher
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@HeyJon I recommend you reinstall the keyboard drivers and if that doesn't help, try a system restore using the steps mentioned here,

Keep me posted with the results.

Riddle_Decipher
I am an HP Employee

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HeyJon
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Still no improvement.

HeyJon
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Kumar0307
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@HeyJon

 

In this case, I suggest resetting your computer. Kindly follow the steps mentioned in this document - Resetting Your Computer

 

Let me know how this goes.

KUMAR0307
I am an HP Employee

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HeyJon
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Tried this today and it didn't work. What is there left to do?

HeyJon
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Kumar0307
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@HeyJon

 

That's unfortunate. Please reach out to the HP Technical Support team in your region for further assistance/service options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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