cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 6
177
Flag Post

Function (fn) keys stopped working

HP Recommended
Folio 9470m
Microsoft Windows 10 (64-bit)

After an update on my laptop with windows 10, my fn control keys stopped working (again...). I've had some luck restoring it before but this time I can't seem to figure out what I'm suppose to do. There's no update for my particular model (folio 9470m).


I've also looked around in the BIOS to see if there are anyting to do, but nope.

 

Has anyone some sort of a clue how to fix this?

 

Kind regards
/Jonathan

HeyJon
5 REPLIES 5
Highlighted
HP Support Agent
HP Support Agent
14,299 14,266 939 1,113
Message 2 of 6
Flag Post
HP Recommended

@HeyJon, Welcome to the HP Support Community!

 

Kindly follow the steps mentioned in this document to resolve this issue - How to Lock or Unlock the Fn (Function) Key

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Doesn't seem to be the same bios setup in the manual as on my laptop. 

There is nothing about function keys in my bios menu. 

HeyJon
Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
30,853 30,785 2,552 3,853
Message 4 of 6
Flag Post
HP Recommended

@HeyJon I recommend you reinstall the keyboard drivers and if that doesn't help, try a system restore using the steps mentioned here,

Keep me posted with the results.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Still no improvement.

HeyJon
Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,299 14,266 939 1,113
Message 6 of 6
Flag Post
HP Recommended

@HeyJon

 

In this case, I suggest resetting your computer. Kindly follow the steps mentioned in this document - Resetting Your Computer

 

Let me know how this goes.

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation