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Locked

‎11-14-2016 02:53 AM

HP Recommended
Product: ProBook
Operating System: Microsoft Windows 8.1 (64-bit)

When I started my computer a day ago I noticed that i no longer could use two fingers to skroll down on a webpage, or any other page,  neither could I zoom in or out with the mousepad. I figured that this may be because I have some how deleted the Synaptics TouchPad, I can't however seem to figure out how to correct this mistake. Any hel wil be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-14-2016 04:49 AM

HP Recommended

Hi,

 

You could try the following.

 

Shutdown the notebook and leave it like this for 10 seconds.

 

Tap away at f11 as soon as you press the power button until you see a 'Windows is loading' message.

 

On the next screen, select your Keyboard Layout and on the following screen, select Troubleshoot.

 

Select 'Advanced Options' and then select System Restore.

 

Click on your Operating System and then wait until the System Restore window opens.

 

Pick a restore point at least 24 hours before the touchpad issue first occurred and then proceed with the system restore.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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1 REPLY 1

‎11-14-2016 04:49 AM

HP Recommended

Hi,

 

You could try the following.

 

Shutdown the notebook and leave it like this for 10 seconds.

 

Tap away at f11 as soon as you press the power button until you see a 'Windows is loading' message.

 

On the next screen, select your Keyboard Layout and on the following screen, select Troubleshoot.

 

Select 'Advanced Options' and then select System Restore.

 

Click on your Operating System and then wait until the System Restore window opens.

 

Pick a restore point at least 24 hours before the touchpad issue first occurred and then proceed with the system restore.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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