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HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-b0000 (33Z77AV)

Good morning, my omen hpb0012ni (gaming) has been giving problems during gaming for a few months. After a few minutes of opening the game it suddenly crashes (typically I play games that run on Unreal Engine, therefore they give Fatal Error). Sometimes the application closes, other times it causes a black screen for 1 second and then closes. I've tried them all: I've searched the various online forums and they say it could be a problem with outdated drivers, power supply, overclocking, power save mode, etc.. Even after having taken the laptop to an office that offers maintenance for gaming PCs I have found that it is none of these problems. I have already tried to do all the various system diagnostics offered by the HP application pre-installed on the PC but they all pass successfully and I have already tried a restore. What should I do?

1 REPLY 1
HP Recommended

Hi @TheOnlyLuke ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Good morning! I understand it sounds frustrating dealing with these game crashes on your OMEN 16.1 inch Gaming Laptop (hpb0012ni). Since you've already taken it to a repair office, tried the common fixes, and performed a system restore, we can approach this in a few different ways. 

Here's a more in-depth troubleshooting guide to help address the issue:


1. Update Graphics Drivers

  • NVIDIA/AMD drivers: Even though you've checked drivers, sometimes it's best to manually uninstall your graphics drivers and reinstall them from scratch.
    • Go to Device Manager > Display Adapters.
    • Uninstall your GPU driver.
    • Download the latest drivers from the NVIDIA or AMD website (depending on your laptop’s GPU).
    • Perform a clean installation (custom installation > clean install).

2. Check for Overheating

  • Laptops, especially gaming ones, are susceptible to overheating.
    • Monitor temperatures during gaming with software like HWMonitor or MSI Afterburner.
    • If your GPU or CPU is running hot (above 85-90°C), the laptop might throttle performance and crash games. Clean the vents and fans, or use a cooling pad.

3. Power Settings

  • Ensure your power plan is set to High Performance.
    • Go to Control Panel > Power Options and select High Performance.
    • Disable power-saving features like turning off hard disks after inactivity (especially under advanced power settings).

4. Check the Integrity of Game Files (Unreal Engine Games)

  • For games on platforms like Steam or Epic Games, verify the integrity of game files:
    • In Steam: Go to Library, right-click on the game > Properties > Local Files > Verify Integrity of Game Files.
    • In Epic Games: Go to the game in the Library, click on the 3 dots, and choose Verify.

5. Disable Overlays

  • Overlays (like Steam, Discord, or NVIDIA GeForce Experience) can sometimes cause instability in games:
    • Try disabling overlays from all platforms you use to see if this resolves the issue.

6. Update Unreal Engine

  • Make sure Unreal Engine and the games are updated. Sometimes, game-specific patches resolve fatal errors.

7. Check for Windows Issues

  • Check for Windows Updates: Ensure all the latest system updates are installed.
  • Run SFC/Scannow to check for corrupted system files:
    • Open Command Prompt as Administrator.
    • Run the command sfc /scannow.

8. Test for Memory or Storage Issues

  • Run Windows Memory Diagnostic to check if faulty RAM is causing the crashes.
    • Search for Windows Memory Diagnostic in the start menu, and run the test.
  • Use CrystalDiskInfo or similar tools to check the health of your SSD/HDD for any errors.

9. Disable Overclocking (if any)

  • If you've applied any overclock settings (CPU, GPU), try reverting back to default settings. Overclocking can sometimes cause instability in certain games or apps.

10. Test with a Different Power Supply

  • Although the repair office might have tested this, try a different charger (especially if the crashes happen when the charger is connected). Power surges or faulty chargers can cause instability.

11. Event Viewer Logs

  • Check the Event Viewer for any critical errors that coincide with the game crashes.
    • Search for Event Viewer in the start menu.
    • Navigate to Windows Logs > Application/System and look for any critical errors or warnings.

12. Run in Compatibility Mode

  • Try running the game or Unreal Engine applications in compatibility mode for an older version of Windows:
    • Right-click on the game’s executable file > Properties > Compatibility > Check "Run this program in compatibility mode for…" and select an older version of Windows.

Refer to this document: OMEN 16.1 inch Gaming Laptop PC 16-b0000 - HP Support User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.