-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Games and apps crashing

Create an account on the HP Community to personalize your profile and ask a question
10-17-2024 08:16 AM
Good morning, my omen hpb0012ni (gaming) has been giving problems during gaming for a few months. After a few minutes of opening the game it suddenly crashes (typically I play games that run on Unreal Engine, therefore they give Fatal Error). Sometimes the application closes, other times it causes a black screen for 1 second and then closes. I've tried them all: I've searched the various online forums and they say it could be a problem with outdated drivers, power supply, overclocking, power save mode, etc.. Even after having taken the laptop to an office that offers maintenance for gaming PCs I have found that it is none of these problems. I have already tried to do all the various system diagnostics offered by the HP application pre-installed on the PC but they all pass successfully and I have already tried a restore. What should I do?
10-19-2024 10:34 AM - edited 10-19-2024 10:34 AM
Hi @TheOnlyLuke ,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
Good morning! I understand it sounds frustrating dealing with these game crashes on your OMEN 16.1 inch Gaming Laptop (hpb0012ni). Since you've already taken it to a repair office, tried the common fixes, and performed a system restore, we can approach this in a few different ways.
Here's a more in-depth troubleshooting guide to help address the issue:
1. Update Graphics Drivers
- NVIDIA/AMD drivers: Even though you've checked drivers, sometimes it's best to manually uninstall your graphics drivers and reinstall them from scratch.
- Go to Device Manager > Display Adapters.
- Uninstall your GPU driver.
- Download the latest drivers from the NVIDIA or AMD website (depending on your laptop’s GPU).
- Perform a clean installation (custom installation > clean install).
2. Check for Overheating
- Laptops, especially gaming ones, are susceptible to overheating.
- Monitor temperatures during gaming with software like HWMonitor or MSI Afterburner.
- If your GPU or CPU is running hot (above 85-90°C), the laptop might throttle performance and crash games. Clean the vents and fans, or use a cooling pad.
3. Power Settings
- Ensure your power plan is set to High Performance.
- Go to Control Panel > Power Options and select High Performance.
- Disable power-saving features like turning off hard disks after inactivity (especially under advanced power settings).
4. Check the Integrity of Game Files (Unreal Engine Games)
- For games on platforms like Steam or Epic Games, verify the integrity of game files:
- In Steam: Go to Library, right-click on the game > Properties > Local Files > Verify Integrity of Game Files.
- In Epic Games: Go to the game in the Library, click on the 3 dots, and choose Verify.
5. Disable Overlays
- Overlays (like Steam, Discord, or NVIDIA GeForce Experience) can sometimes cause instability in games:
- Try disabling overlays from all platforms you use to see if this resolves the issue.
6. Update Unreal Engine
- Make sure Unreal Engine and the games are updated. Sometimes, game-specific patches resolve fatal errors.
7. Check for Windows Issues
- Check for Windows Updates: Ensure all the latest system updates are installed.
- Run SFC/Scannow to check for corrupted system files:
- Open Command Prompt as Administrator.
- Run the command sfc /scannow.
8. Test for Memory or Storage Issues
- Run Windows Memory Diagnostic to check if faulty RAM is causing the crashes.
- Search for Windows Memory Diagnostic in the start menu, and run the test.
- Use CrystalDiskInfo or similar tools to check the health of your SSD/HDD for any errors.
9. Disable Overclocking (if any)
- If you've applied any overclock settings (CPU, GPU), try reverting back to default settings. Overclocking can sometimes cause instability in certain games or apps.
10. Test with a Different Power Supply
- Although the repair office might have tested this, try a different charger (especially if the crashes happen when the charger is connected). Power surges or faulty chargers can cause instability.
11. Event Viewer Logs
- Check the Event Viewer for any critical errors that coincide with the game crashes.
- Search for Event Viewer in the start menu.
- Navigate to Windows Logs > Application/System and look for any critical errors or warnings.
12. Run in Compatibility Mode
- Try running the game or Unreal Engine applications in compatibility mode for an older version of Windows:
- Right-click on the game’s executable file > Properties > Compatibility > Check "Run this program in compatibility mode for…" and select an older version of Windows.
Refer to this document: OMEN 16.1 inch Gaming Laptop PC 16-b0000 - HP Support User manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.