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‎10-17-2024 08:16 AM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b0000 (33Z77AV)

Good morning, my omen hpb0012ni (gaming) has been giving problems during gaming for a few months. After a few minutes of opening the game it suddenly crashes (typically I play games that run on Unreal Engine, therefore they give Fatal Error). Sometimes the application closes, other times it causes a black screen for 1 second and then closes. I've tried them all: I've searched the various online forums and they say it could be a problem with outdated drivers, power supply, overclocking, power save mode, etc.. Even after having taken the laptop to an office that offers maintenance for gaming PCs I have found that it is none of these problems. I have already tried to do all the various system diagnostics offered by the HP application pre-installed on the PC but they all pass successfully and I have already tried a restore. What should I do?

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