• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-13-2017 11:01 AM

HP Recommended
Product: probook 455 G1
Operating System: Microsoft Windows 10 (64-bit)

Good day, HP probook 455 G1 does not see the 5 GHz network, changes in registry does not help, reinstalling drivers too, please help!

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-13-2017 11:34 AM

HP Recommended

Hi,

 

Looking at the spec page for your notebook, I see that it only comes with b/g/n wifi modules which are single band and will only see the 2.4 Ghz channel.

 

You will need to replace the wifi module in the PC to a/b/g/n  or even better to a ac module to be able to connect to 5Ghz network.

 

https://support.hp.com/us-en/product/hp-probook-455-g1-notebook-pc/5359415/document/c03765376

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-13-2017 11:34 AM

HP Recommended

Hi,

 

Looking at the spec page for your notebook, I see that it only comes with b/g/n wifi modules which are single band and will only see the 2.4 Ghz channel.

 

You will need to replace the wifi module in the PC to a/b/g/n  or even better to a ac module to be able to connect to 5Ghz network.

 

https://support.hp.com/us-en/product/hp-probook-455-g1-notebook-pc/5359415/document/c03765376

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.