@Skc200
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Turn on Google Assistant
- At the bottom right, select the time.
- Select Settings
.
- On the left, select Search and Assistant.
- Under “Search and Assistant,” select Google Assistant.
- Turn on Google Assistant.
- To use the Assistant with your voice, turn on “Ok Google.”
Teach Google Assistant to recognize your voice
- Make sure you’ve turned on “Ok Google.”
- On your Chromebook, select the time.
- Select Settings
.
- On the left, select Search and Assistant.
- Under “Search and Assistant,” select Google Assistant.
- Under “Ok Google,” next to “Voice Match,” select Retrain.
- Follow the on-screen steps.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee