cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
AnalogKid2112
New member
1 0 0 0
Message 1 of 2
181
Flag Post

Graphics Drivers error on 5 month old Pavilion.

HP Recommended
Pavilion15-cs3020ca
Microsoft Windows 10 (64-bit)

Hi Community. 

 

I have a 6 month old Pavilion which has had constant video errors from almost day one.  Unfortunately the only advice I've been able to get from HP's tech support is to mail it in and have Windows reset.  Short of that I'm hoping someone here might be able to help.  The early issues were random screen tearing and glitchy/choppy videos.  They all seem so stem from the Intel Iris Plus Graphics drivers.  The drivers say that they're up to date and working when I look at them in Device Manager but if I look at the last event in their properties in Device Manager it says "device not started".  Below that it says it requires further installation with code 0xC0000E5.  If I uninstall the driver and reboot, the last event changes to "device started" but Windows Update immediately prompts me to install the latest driver which again repeats the problem.  I repeated this and paused Windows update for non-Windows software which seemed to help for a bit and even downloaded the latest graphics drivers from Intel's site but today I got a Kernel Security Check Failure and BSOD.  I was running no applications at the time.  When I looked in Event Viewer, there are repeated errors with Kernel PnP as the source, event ID 411 and Problem Status: 0xC0000E5.  

I'm not sure what else I can do.  I've run multiple diagnostics on the CPU, Memory etc. and no problems are ever found.  I've updated the BIOS when prompted and again with an HP tech.  I've also done extensive malware checks which always come up clean.  Any advice will be greatly appreciated.  Thanks

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 330 397
Message 2 of 2
Flag Post
HP Recommended

 

Hi@AnalogKid2112, Welcome to the HP Support Community!

 

Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts, and other support personnel.

 

I see that you are getting an error code when you try to install Windows 8.1 from USB or DVD. I am happy to assist.

 

Just to clarify, you are using a standalone Windows installation disk, you are not using a factory recovery image. Is that correct?

 

Have you run the hardware diagnostics on your notebook? HP Notebook PCs - Testing for Hardware Failures (Windows 

What operating system was on the system before, and have you made a set of recovery media, for your original factory installation?

             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation