12-01-2016 02:41 PM
Although Windows Media Player works fine, the MediaSmart Live TV gives me the message the TV Tuner Card is not detected. I don't own an actual TV so sometimes I used the MediaSmart which got a lot more channels that Windows Media Center. I'm wondering why the MediaSmart is not detecting the TV card.
If you can give me some info or help me fix this issue I'd be grateful.
Thanks for taking time to read this, Shane in NYC
Solved! Go to Solution.
12-02-2016 11:56 AM - edited 12-02-2016 01:07 PM
Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I reviewed the post and understand that you require assistance regarding media smart not working correctly.It will be a genuine pleasure to assist you here. 🙂
At the outset, you have done a terrific job on diagnosing the issue correctly and I am really impressed with your troubleshooting skills and levels of technical expertise. Hats off to you on that score! It is always a genuine pleasure to work with tech-savvy customers like you. You are a valued HP customer and I take it as a privilege to serve you on this platform. 🙂
If media center works fine there is no issue with the unit. However, media smart is third party hardware and software.
Please check this link out for further assistance It gives you step by step instructions along with screenshots to setup the media smart software to detect the card.
Link 2: http://support.hp.com/in-en/document/c01187871 this link is for media center not detecting the card and may be useful.
Please do not click on any third party link, image, download or Ad as the first link is a 3rd party link. If this does not work then you may need to contact Media Smart support to get the situation corrected.
Hope this helps and answers your question. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.:)
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂
Take care now and have a splendid week ahead. 🙂
I am an HP Employee
12-05-2016 09:20 AM
I did all these things & found the file in services wich was set correctly only to realize it is not the Windows Media Center that's not working, it's the HP MediaSmart Live TV which is not detecting the TV Tuner. I can't find MediaSmart anywhere on the web to contact them or any download on the HP site to get the TV tuner detected by HP MediaSmart Live TV. Do you know how to contact MediaSmart, phone number or website?
The TV card came preinstalled. I am not sure if it's analog but I think it might be because it sort of connects with a very touchy antena which has never fit properly, the antena connector is too small for the input hole in the computer so it's always iffy.
Do I recall something about HP MediaSmart no longer working or something like that a few years back? Fuzzy memory....
Thank you for trying to help. I appreciate your effort. Who knows, maybe it will yet be fixed ~
Grateful for you help, Shane in NYC
12-06-2016 07:24 AM
@ShanePatrice, thanks for the reply.
I understand that you have issues with HP media smart.
Please try updating the HP media smart application and check if that helps.
Refer this article to further troubleshoot HP media smart application issue.
Let me know if this helps!
Have a wonderful day ahead! 🙂
I am an HP Employee
12-06-2016 08:22 AM
12-06-2016 08:37 AM