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HP Recommended
HP Notebook - 15g-dr0006tx
Microsoft Windows 11

tell me step by step for clear and clarification

1 REPLY 1
HP Recommended

@nikhgy789,

 

Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Go to HP Support Website:

Navigate to the "Drivers & Downloads" Section:

  • Once on your product page, click on the "Software and Drivers" tab.

Find HP PC Hardware Diagnostics:

  • In the "Software" section, search for "HP PC Hardware Diagnostics Windows". This is the diagnostic tool for running tests on your hardware.

Download and Install:

  • If an update is available, click on "Download" and follow the on-screen instructions to install the latest version of the diagnostic software.

Download UEFI Diagnostics:

  • Additionally, if you'd like to run hardware diagnostics from outside of Windows (using UEFI), locate and download HP PC Hardware Diagnostics UEFI from the same page.

I hope these steps help resolve the issue

 

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If this reply nailed it, 🔨 mark it as the "Accepted Solution"—it’s like a spotlight for future problem solvers.  And clicking 'yes' under 'Was this reply helpful?' is the cherry 🍒 on top of the solution sundae. Sharing is caring! 💕

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.