HP 15.6 inch Laptop PC/Slow Performance/

[MatJ88]

I bought the above HP 15.6" laptop in November 2021 from Good Guys Australia. I use this PC for my personal tasks predominantly  web browsing and that's even hardly 4 hours a day. Few months later,  the PC started indicating intermittent slow performance like taking too long to boot up, refresh etc. However, in most instances this  issue got cleared after either shutting the system off a few times or keeping it shut for 30 mins approx then turning it back on. This has happened several times, especially if the PC was turned off when it was running in battery saver mode or get turned off by completely discharging the battery, and then  if we try to turn it back it on (either plugged to power or unplugged); it is unbelievably slow in response.

I have reported this issue to HP 3 times ;Case numbers: [Personal Information Removed] and every time the technical support team remotely logged in, did some tests/checks, clears the temp files etc and advise there is nothing wrong with system. But this has happened again today; I turned off the PC last night  and then today evening when I turned it on, it was dead slow. You may please refer to the video attached in this email that I shot today. Later, I had to shut it down and keep it plugged for 45 mins , then turned it on again and PC then booted up normally, started performing ok. In addition, I often get a random notification that pops up on the notification centre indicating one of the system drives is at risk. This alert just pops up and goes away randomly,  see the attached screenshot.  I have reported this to hp recently, no one addressed this so far. 

This is really weird and not something I would expect on a brand new PC that has got a decent configuration (11th Gen Core i7 processor @2.9Ghz 4 core processor) only used for web browsing. From my past experience it is clearly evident that this unit has issues in  delivering a stable, consistent performance. I am totally disappointed with the inferior quality of this product and regret spending my hard earned money for something that doesn't offer me confidence & trust.I have spent enough time with your support team so far.  I don't want to go through that process again, telling me the system is ok but, I know there is something wrong with this unit. I don't want to wait until this PC runs out of warranty and HP raises its hands saying, out of warranty , can't help you.!!!!  It was my wrong decision to switch from another brand (I used that PC for 10 years, still have it  and I would say it is faster than this unit when this one runs slow) expecting better performance and build quality from HP but unfortunately, now I am paying the price for it. I had enough over this period and so, don't want to try my luck again through your technical support.

Therefore in consideration of this series of bad experience I had with this product, I would like to kindly request the person concerned to take an immediate action to either take this PC back and refund the money or, replace this faulty one with a brand new unit.I hope my dissatisfaction and concerns with this product will be addressed by a fair, legitimate action from HP in no matter of time. 

Out of topic: I did purchase an HP officejet printer along with this PC, the printer faulted in 3 months and got it replaced. And the new one has now got some alignment issues when scanning via the top doc feeder and your tech support suggested a possible replacement, but I didn't proceed with it because of the hassle and stopped using the doc feeder for scanning. So, I suspect there are some serious quality issues with HP products nowadays which you guys need to seriously look at. 

[Nirvana_95]

Hi @MatJ88 

Welcome to the HP Support Community. I'd like to help!  

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details). 

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