HP 15-af141dx cannot install KB4019472

[undefined]

Updating this laptop and am unable to successfully install Microsoft 2017-05 Cumulative Security Update for Windows 10 Version 1607 for x64-based Systems (KB4019472). The system logs report error code 0x80073712.

I've run System File Checker and DISM. Both report no errors and 100% verification/validation -- though, in the case of DISM, I don't have an ISO of Windows 10 I can compare to.

I've also downloaded and run the Windows Update Troubleshooter, also with negative results despite applying the fix it suggested whacking everything from Windows Update directories. I have the update "hidden" from Windows Update for the time being to prevent the laptop from trying to download it automatically.

Thanks in advance for any assistance you can provide --

- undefined

[A4Apollo]

Hi! @undefined, Thanks for stopping by HP forums!

I understand you have issues installing the KB4019472 update on your PC.

Don;t worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Please try the steps recommended below.

As an alternate solution, you may attach an external storage device -- you can also connect an external hard disk or USB drive with a minimum 10GB of free space and use it to install the Creators Update.

1. Make sure you have 10GB of free space
2. Download the media creation tool.
3. Run MediaCreationTool.exe
4. Click Upgrade this PC now.
5. Select Keep personal files and apps.
6. Follow on-screen instruction for the installation to commence. 

Also, try the steps recommended below.

1. Disable Windows Update.
• Launch the Run dialog box
• Type cmd then press Enter.
• Type net stop wuauserv then press Enter.
2. Reboot your PC.
3. Then delete everything in C:Windows\SoftwareDistribution\Download

4. After doing step number 3, you'd need to reboot your PC, again.
5. Enable Windows Update. 

• Launch the Run dialog box
• Type cmd then press Enter.
• Type net start wuauserv then press Enter.
• Type exit then press Enter.

Let me know if this helps!
Have a great day ahead! 🙂

[undefined]

Domo arigato -- but no dice. Still fails. Message in the Setup log reads: "Package KB4019472 failed to be changed to the Staged state. Status: 0x80073712.

[A4Apollo]

@undefined, It's great to hear from you again.

I appreciate your efforts for trying out the steps.

As you mentioned the issue still persists after trying out the steps.

Please try the steps recommended below.

Swipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
Enter command prompt in the search box.
In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth
To close the Administrator: Command prompt window, type Exit, and then press Enter.
Run Windows Update again.

Also, refer this article to know more information about upgrading PC to Windows 10.

I'll watch your reply!

Take Care! 🙂

[undefined]

My apologies for this lengthy response, but I believe it identifies the source of the problem to be a hash mismatch error in the downloaded data. Explanation follows, along with excerpt from CBS log. I believe my system is attempting to repair something that isn't the problem.

DISM /Scanhealth returned "No component store corruption detected."; DISM /Restorehealth reported "the restore health operation completed successfully." Event viewer confirms "System restore corruption detection and repair has completed. Status: 0x0, Total instances of corruption found 0, total instances of corruption repaired: 0."

FYI: Image version is 10.0.14393.0.

Kicked off Windows Update by going into Settings > Update and Security and clicking the Retry button. It found the update. Setup event log reads "Initiating changes for package KB4019472. Current state is Absent. Target state is Staged. Client id: WindowsUpdateAgent."

The description that follows seems to show that something in the download for KB4019472 isn't matching a manifest in winsxs. I monitored the whole thing from the event viewer. Here's what I found:

Windows Update Client operational log reports Windows Update succcessfully found 7 updates.

For about 20 minutes, Windows Update showed it's status as downloading and progress at 9%; there were no updates to any of the logs I'm monitoring.

Then at the 20 minute mark, progress changed to 10% and disk activity shot up to 100%.

Application log entry at the 20 minute mark: Event ID 1001, Source: Windows Error Reporting. Item P2 of the problem signature identifies as a FileHashMismatch. Item P3 as follows: "\winsxs\manifests\amd64_{GUID here}_10.0.14393.1066_none_8b50316b0c4fcad.manifest". P4 through P10 are blank.

Setup log entry at the 21 minute mark: "Initializing system store corruption detecton and repair. Detection Only: 0, Automatically Triggered: 1."

Windows Update Operational log entry at the 22 minute mark: "Windows update failed to download an update."

Application log entries at the 22 minute mark: Event ID 1001, Source: Windows Error Reporting. Item P2 of the problem signature is 80073712.

Setup log entry: "Package KB4019472 failed to be changed to the Staged state. Status: 0x80073712.

CBS Log shows this error: " Failed to proess single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]. The CBS log shows all the detail starting at 9:55:55, while attempting to stage the update:

 (255)  Stage: flags: 8 app: [054df64502de34dcdd9b1d49c6052a87, version 10.0.14393.351, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}]) comp: (null) man: @0x1c3a0f2d340
2017-06-01 09:53:55, Info                  CSI    00000009 Manifest hash for component [l:93 ml:140]'amd64_6d9812eb7bf4fa9028c2add67eb322a6_31bf3856ad364e35_10.0.14393.1066_none_8b50316b0c4fcaad' does not match expected value.
 Expected:{l:32 b:b09576da9be359849fc2dbcb0d7d96b11e98c67d08bb0165e2856a9fc7df0b58}
 Found:{l:32 b:9f0ef6d54ab02cc095210908cb2866473a3f4338e64c68d1741b45babdfb8d90}.
2017-06-01 09:53:55, Info                  CSI    0000000a Looking for manifest in Backup Dir...
2017-06-01 09:53:55, Error                 CSI    0000000b (F) Unable to load manifest for component [l:93 ml:140]'amd64_6d9812eb7bf4fa9028c2add67eb322a6_31bf3856ad364e35_10.0.14393.1066_none_8b50316b0c4fcaad'[gle=0x80004005]
2017-06-01 09:53:55, Error                 CSI    0000000c@2017/6/1:14:53:55.430 (F) onecore\base\wcp\componentstore\storelayout.cpp(2581): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
  FileHashMismatch on resource '\winsxs\manifests\amd64_6d9812eb7bf4fa9028c2add67eb322a6_31bf3856ad364e35_10.0.14393.1066_none_8b50316b0c4fcaad.manifest'[gle=0x80004005]
2017-06-01 09:53:55, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CBS.log to WER report.
2017-06-01 09:53:55, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20170601132626.log to WER report.
2017-06-01 09:53:55, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20170531211714.log to WER report.
2017-06-01 09:53:55, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20170531204543.log to WER report.
2017-06-01 09:53:55, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20170531201539.cab to WER report.
2017-06-01 09:53:55, Info                  CBS    Added C:\WINDOWS\Logs\CBS\CbsPersist_20170528030251.cab to WER report.
2017-06-01 09:53:55, Info                  CBS    Not able to add pending.xml to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2017-06-01 09:53:55, Info                  CBS    Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2017-06-01 09:53:55, Info                  CBS    Not able to add poqexec.log to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2017-06-01 09:53:59, Error                 CSI    0000000d (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #1060567# from CCSDirectTransaction::OperateEnding at index 0 of 256 operations, disposition 0[gle=0xd015001a]
2017-06-01 09:54:00, Error                 CSI    0000000e (F) HRESULT_FROM_WIN32(14098) #1053247# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x1c397c7e0c0, mp = @0x1c397c7e8c0, disp = 0)[gle=0x80073712]
2017-06-01 09:54:00, Info                  CBS    Failed to add one or more deployment [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2017-06-01 09:54:00, Info                  CBS    Failed to bulk stage deployment manifest and pin deployment for package:Package_6750_for_KB4019472~31bf3856ad364e35~amd64~~10.0.1.6 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2017-06-01 09:54:00, Info                  CBS    CommitPackagesState: Started persisting state of packages
2017-06-01 09:54:00, Info                  CBS    CommitPackagesState: Completed persisting state of packages
2017-06-01 09:54:00, Info                  CSI    0000000f@2017/6/1:14:54:00.653 CSI Transaction @0x1c38fca3b30 destroyed
2017-06-01 09:54:00, Info                  CBS    Perf: Resolve chain complete.
2017-06-01 09:54:00, Info                  CBS    Exec: Execution rejected because of a pending Windows Update download.  Client: WindowsUpdateAgent, Session: 30595812_200838364, Package: Package_for_RollupFix~31bf3856ad364e35~amd64~~14393.1198.1.6 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2017-06-01 09:54:00, Info                  CBS    Exec: Store corruption found during execution, attempting auto repair.
2017-06-01 09:54:00, Info                  CBS    Exec: Download qualification evaluation, business scenario: Automatic Corruption Repair
2017-06-01 09:54:00, Info                  CBS    Exec: Network type is 1
2017-06-01 09:54:00, Info                  CBS    Exec: Network detected as Unrestricted, continue
2017-06-01 09:54:00, Info                  CBS    Exec: Session processing started.  Client: Auto, Session(WindowsUpdateAgent Store Corruption Detect/Repair): 30595812_200838364
2017-06-01 09:54:00, Info                  CBS    FLOW: Entering stage: CheckCbs
2017-06-01 09:56:35, Info                  CBS    Repr: CBS Store check completes
2017-06-01 09:56:35, Info                  CSI    00000010 StoreCorruptionRepair transaction begun. WcpVersion: [l:45]'10.0.14393.1051 (rs1_release_sec.170227-1821)'.
2017-06-01 09:56:35, Info                  CSI    00000011@2017/6/1:14:56:35.432 Starting corruption detection (InnerFlags=20)
2017-06-01 09:56:35, Info                  CBS    FLOW: Entering stage: CheckCsi
2017-06-01 10:02:00, Warning               CBS    Current tick count lower than last tick count. [HRESULT = 0x8007000d - ERROR_INVALID_DATA]
2017-06-01 10:02:00, Info                  CSI    00000012@2017/6/1:15:02:00.765 Corruption detection complete. numCorruptions = 0, Disp = 1.
2017-06-01 10:02:00, Info                  CBS    Repr: CSI meta data corruption found, will commit repair transaction if repair is asked.
2017-06-01 10:02:00, Info                  CBS    Repr: CSI Store check completes
2017-06-01 10:02:00, Info                  CBS    Exec:Only CSI metadata corruption found, Process CSI repair.
2017-06-01 10:02:00, Info                  CBS    FLOW: Entering stage: RepairCsi
2017-06-01 10:02:00, Info                  CSI    00000013 Creating NT transaction (seq 1), objectname '(null)'
2017-06-01 10:02:00, Info                  CSI    00000014 Created NT transaction (seq 1) result 0x00000000, handle @0x65c
2017-06-01 10:02:00, Info                  CSI    00000015@2017/6/1:15:02:00.765 Beginning NT transaction commit...
2017-06-01 10:02:00, Info                  CSI    00000016@2017/6/1:15:02:00.897 CSI perf trace:
CSIPERF:TXCOMMIT;135608
2017-06-01 10:02:00, Info                  CSI    00000017 StoreCorruptionRepair transaction completed.
2017-06-01 10:02:00, Info                  CBS    Repr: Finished repairing CSI store.
2017-06-01 10:02:00, Info                  CBS    Ensure CBS corruption flag is clear
2017-06-01 10:02:00, Info                  CBS    Ensure WCP corruption flag is clear
2017-06-01 10:02:00, Info                  CBS    
=================================
Checking System Update Readiness.


Summary:
Operation: Detect and Repair
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:    0
    CBS Manifest Corruption:    0
    CBS Metadata Corruption:    0
    CSI Manifest Corruption:    0
    CSI Metadata Corruption:    0
    CSI Payload Corruption:    0
Total Repaired Corruption:    0
    CBS Manifest Repaired:    0
    CSI Manifest Repaired:    0
    CSI Payload Repaired:    0
    CSI Store Metadata refreshed:    True

Total Operation Time: 480 seconds.

2017-06-01 10:02:00, Info                  CBS    CheckSur: hrStatus: 0x0 [S_OK], download Result: 0x0 [S_OK]
2017-06-01 10:02:00, Info                  CBS    Count of times corruption detected: 0
2017-06-01 10:02:00, Info                  CBS    Seconds between initial corruption detections: -1
2017-06-01 10:02:00, Info                  CBS    Seconds between corruption and repair: -1
2017-06-01 10:02:00, Info                  CBS    SQM: Package change report datapoints not populated because SQM is not initialized or not running online.
2017-06-01 10:02:01, Info                  CBS    Exec: Processing complete, session(Corruption Repairing): 30595812_200838364 [HRESULT = 0x00000000 - S_OK]
2017-06-01 10:02:01, Info                  CBS    Exec: Installation fails with store corruption, automatic store corruption repair is attempted, result: 0x0
2017-06-01 10:02:01, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

[A4Apollo]

@undefined, Thanks for your quick response and time.

Kudos to you for trying out the steps.

As you mentioned the issue persists after trying out the steps.

Try running the Windows Update Troubleshooter on your PC.

Refer this article to know more information about using Windows Update Troubleshooter.

If the issue still persists try performing a system restore on your PC and check if it helps.

Refer this article to know how to perform a system restore on your PC.

I'll watch your reply!

Take Care! 🙂

[undefined]

I ran the Windows Update Troubleshooter as administrator.

The Troubleshooter reports fixing the following:

- Service registration is missing or corrupt

- Potential Windows Update Database error detected

- Windows Update components must be repaired

- Check for pending updates

Reattempt the update now?

[A4Apollo]

@undefined,  It's great to hear from you again.

As you mentioned when you run the windows updater troubleshooter on your PC.

You are getting 

- Service registration is missing or corrupt

- Potential Windows Update Database error detected

- Windows Update components must be repaired

- Check for pending updates on your PC.

I would suggest to wait for the troubleshooter to complete the updates. 

If the issue still persists try performing a system restore on your PC and check if it helps.

Take Care!

Have a great day ahead! 🙂

[undefined]

Reattempted KB4019472. End state is same as before: package failed to be changed to the Staged state.

Running chkdsk.

[Riddle_Decipher]

@undefined

It looks like you were interacting with @A4Apollo, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

Running chkdsk was a smart choice, 

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.