11-22-2016 02:48 PM
I have an HP Notebook 15-f272wm, and have CyberLink Power Media Player 14.
The disc drive E: will not play or even recognize Blu-Ray discs. When I insert a DVD it works fine. But it says that There is no disc inserted when I try a Blu-ray disc.
I have tried to look my problem up online and through HP's troubleshooting but have found nothing helpful.
Solved! Go to Solution.
11-23-2016 12:38 PM
Hello @ krustumer – Hope you are well 🙂
Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel.
I understand that you are unable to play/read Blu-ray discs. I will do my best to assist you with this issue 🙂
I checked the product specifications of your Notebook. The optical drive in your computer doesn’t seem to have a Blu-ray read/write functionality.
It’s a Double-Layer SuperMulti Drive/SuperMulti DVD burner. It can read or write any types of discs except Blu-ray. For reading Blu-ray discs you need a Blu-ray drive and your model doesn’t have that.
Please check this product specifications page for your Notebook.
Alternatively, you can also check the product manual of your model.
I hope this helps! Let me know if you need further assistance.
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