HP 17-cn0097nr Connected to G5 Dock, will not charge or extend displays

[jerm12]

Hello,

I recently purchased a G5 docking station with the help on an HP sales rep, who ensured my laptop is compatible with this dock. I just received it and connected my laptop to it, and my computer recognizes the device but will not charge or extend displays through the dock. I have updated/installed drivers, including Bios, and still nothing. I get a message that says "Display connection might be limited." I have gone through the self-help options from HP for that message already. The issue still lingers.

I also have a work laptop, an HP Zbook, that connected immediately and had no issues charging or extending displays through the G5.

Any help is greatly appreciated.

[banhien · Accepted solution]

@jerm12 

Your machine could be one of the following over 70 machines

             https://support.hp.com/au-en/product/product-specs/hp-17.3-inch-laptop-pc-17-c0000/model/2100371458

 They have SAME ports

• 1 SuperSpeed USB Type-C® 5Gbps signaling rate;
• 2 SuperSpeed USB Type-A 5Gbps signaling rate;
• 1 HDMI 1.4b;
• 1 AC smart pin;
• 1 headphone/microphone combo

It have a hopeless USB-C port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine,
• Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

It is NOT compatible with HP USB-C G5. Full stop.

Your HP zBook has different USB-C port(s).

Regards.