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‎06-22-2026 02:21 AM

HP Recommended

Hello,

I have a problem.  My laptop cannot update its BIOS firmware. 

Laptop: 17-cp2536ng
Prod. ID: 9V9F4EA#ABD
SN: 5CG4033CHW

I tried with windows update and also tried instaling firmware driver, but it says it is not compatible. 
Everytime I restart the laptop it says it needs to update/restart. 

 

- Current BIOS version: Insyde F.14 (09-Nov-2023)
- Windows Update installs "HP Inc. Firmware Driver Update (15.26.0.0)" successfully
- Device Manager then shows a warning on "System Firmware" (Code 14)
- After restart, the message "System updates are underway" is displayed briefly
- The system boots back into Windows normally
- BIOS remains on version F.14
- No BIOS update progress screen is shown
- HP BIOS update package downloaded from HP Support reports that the BIOS update is not compatible with this system

 

Hardware ID reported by System Firmware:

UEFI\RES_{12a78c52-ccb4-4229-b97a-cca6d26057fe}&REV_F140000

Please if aynone can help me.

Thank you for your time

Aljaz

 

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