• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP 255 G8
Microsoft Windows 10 (64-bit)

Hi All,

Weirdly, I cannot access the HP Drivers download section when trying to lookup my new laptop by serial number. I get only a loading screen (the one attached) and then ... nothing. I can access drivers resource only by product name line, but would like to do it by serial number, as I've always been doing it, because of hardware differences in between the production life of the product.

SN : [Personal Information Removed]

PN : 3V5K4EA#ABB

Country of purchase : Bulgaria

I would appreciate any help with this matter.

Screenshot_7.png

 

Take care

Iliya

1 REPLY 1
HP Recommended

@Unnatural 

 

You have to use drivers from HP 255 g8 series page

 

           https://support.hp.com/au-en/drivers/selfservice/hp-255-g8-notebook-pc/38151405

 

Not for each machine.

 

        255 g8 drivers.png

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.